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*Shipping Information: There are two main shipping options:
First class through USPS cost approximately $2.50 with Delivery Confirmation. This takes 2-5 days, depending on where you are in relation to Boston. (Boston area is generally next day arrival with first class, so there's no benefit to paying Priority).
Priority shipping is faster and costs approximately $5.60 with Delivery Confirmation.
Overnight shipping is available via Next Day Air for an additional $15-$30 (depending on where you live).
*Refund, Returns and Cancellation Policies:
If for some reason you are not completely happy with your purchase, please contact us within 15 days of receipt of purchase at info@freebird-designs.com and we will arrange to exchange your purchase. The shipping and handling charge is not refundable. Custom or customized orders are not refundable or returnable.
• Please email us at info@freebird-designs.com BEFORE returning items stating the order number, which item(s) you'd like to return, and the reason. We will provide you with a Return Merchandise Authorization (RMA) number via email as soon as possible. We will not process items without an RMA number.
• HOLIDAY ORDERS: (Orders placed between Nov 25th - Dec. 25th): Orders that are placed for holiday gift-giving are granted an extension of the 15-day return period. Holiday gifts may be returned by Jan. 31st after the holiday session for an exchange of other merchandise or a merchandise credit at Freebird-Designs.com.
• Merchandise must be in the original condition. Used items will not be accepted. Please pack the item in the box it came in for protection. It will not be accepted for exchange otherwise.
*Payment: We accept Mastercard, Visa and checks by mail, if you prefer. To pay by check, please email us your order, do not use the shopping cart. After receiving and clearing your check, we will ship your purchase.
*Shipping Information: There are two main shipping options:
First class through USPS cost approximately $2.50 with Delivery Confirmation. This takes 2-5 days, depending on where you are in relation to Boston. (Boston area is generally next day arrival with first class, so there's no benefit to paying Priority).
Priority shipping is faster and costs approximately $5.60 with Delivery Confirmation.
Overnight shipping is available via Next Day Air for an additional $15-$30 (depending on where you live).
*Refund, Returns and Cancellation Policies:
If for some reason you are not completely happy with your purchase, please contact us within 15 days of receipt of purchase at info@freebird-designs.com and we will arrange to exchange your purchase. The shipping and handling charge is not refundable. Custom or customized orders are not refundable or returnable.
• Please email us at info@freebird-designs.com BEFORE returning items stating the order number, which item(s) you'd like to return, and the reason. We will provide you with a Return Merchandise Authorization (RMA) number via email as soon as possible. We will not process items without an RMA number.
• HOLIDAY ORDERS: (Orders placed between Nov 25th - Dec. 25th): Orders that are placed for holiday gift-giving are granted an extension of the 15-day return period. Holiday gifts may be returned by Jan. 31st after the holiday session for an exchange of other merchandise or a merchandise credit at Freebird-Designs.com.
• Merchandise must be in the original condition. Used items will not be accepted. Please pack the item in the box it came in for protection. It will not be accepted for exchange otherwise.
*Payment: We accept Mastercard, Visa and checks by mail, if you prefer. To pay by check, please email us your order, do not use the shopping cart. After receiving and clearing your check, we will ship your purchase.
Copyright 2007 Freebird Designs. All rights reserved.